The specific tests that are run are as follows: Specifically, if EyeTV has problems sharing data with an iPhone, or other Macs on your network, these tests can pinpoint the cause of the problem. The Network Diagnosis option runs through a series of tests that can diagnose network problems with EyeTV. After that upload is complete, you have the option of sending a separate email that includes more information about your situation. Once you press Send to Geniatech, the files you selected are compressed and automatically sent to Geniatech’s online storage space. You should also include a summary of the problem you are experiencing with EyeTV. Only send items if Geniatech EyeTV Support requests that information.ĭo not use EyeTV Reporter to contact us unless you have already made a Support Ticket.Įnter your name, email address, and support ticket number, so we can find your report quickly. The original files will not be touched, and copies of each will be generated in a compressed zip file.Īdvanced – Sending Your Report To Geniatechīesides using the command to Backup Checked Items, you can also send the selected items to Geniatech Technical Support. You can also selectively backup certain files for your own troubleshooting. Geniatech Technical Support will tell you which options should be checked when you generate your report – only send a report after being asked to do so via a Support Ticket. Sections I and J are available starting with EyeTV Reporter 1.6.Sections G and H are available starting with EyeTV Reporter 1.5.There are six sections under this option, each with some sub-options that can be disclosed by clicking on the triangles next to each choice. To select certain files associated with EyeTV, and Backup Checked Items.
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